Version: v1
Effective date: 27 September 2026
contact@ijik.app
Write in the language you prefer: French, Arabic, English or Spanish.
We reply within a reasonable time. ijik is a service still being built, run by one person: thank you for your patience.
Your account — you cannot sign in, you forgot your password, you need to change your email address, you want to delete your account.
Your listings — a listing was refused, a listing does not show up, a photo will not upload.
A moderation decision — if we took your listing down or restricted your account and you believe the decision is unfair.
A technical problem — the app closes, a screen does not appear, a feature does not respond.
Your personal data — for anything about what we keep, write to privacy@ijik.app instead.
A deal that went wrong. ijik introduces people to each other, but is not a party to your dealings. We cannot get your money back, force a delivery, or settle a disagreement about an item.
If you believe you have been defrauded, go to the proper authorities. Report the person from the app as well: that lets us act on their account.
The price or the condition of an item. That information comes from the seller, not from us.
From the sign-in screen, choose "Forgot password". You will receive a code by email, to type into the app.
If the email does not arrive, check your junk folder.
Use the report button on every listing and on every seller profile. It is faster than an email, and it gives us the context directly.
You can do it yourself from the app, in the Account section. See our dedicated page on account deletion.
Support: contact@ijik.app
Personal data: privacy@ijik.app
ijik
Quebec, Canada